Tech Solutions Nate

Business Systems Analyst Lead - General Atomics Aeronautical Systems Inc.

June 2024 - Present

• Led a cross-functional team of six, including Software QA personnel, to manage and optimize software systems used in developing technical publications.
• Acted as the primary liaison between technical staff and end-users to ensure business needs were met through customized software solutions and enhancements.
• Conducted in-depth analyses of current business processes, identifying areas for improvement and implementing system updates to drive operational efficiencies.
• Designed and coordinated the development of detailed reports and dashboards, enabling stakeholders to monitor progress and outcomes effectively.
• Oversaw software quality assurance processes, ensuring all deliverables met organizational standards and regulatory compliance.
• Championed the evaluation and integration of new software technologies, ensuring alignment with business goals and seamless adoption by the team.
• Provided training and mentorship to team members on software applications and best practices, fostering a culture of continuous improvement.

Special Projects

• Technical Lead for data cleanup project to address over 35,000 errors across 5,500 files caused by outdated authoring rules.
• Technical Lead for image conversion effort conversion of 1,000+ images to meet updated file type requirements.
• Created an XML redaction tool to facilitate transition to new viewer.
• Created an error free publishing application that was able to read logs and replace XML files with errors with templates to allow development publishes can proceed.
• Technical Lead for the transition from SDL LiveContent viewer to GPSL Viewpoint. Which required the creation of multiple applications to create a streamlined process. This transition reduced publishing time by 80%.

Solutions Architect - General Atomics Aeronautical Systems Inc.

November 2022 - June 2024

• Assists in implementing new technologies for Technical Publications department by performing user acceptance testing and working with database administrators, server administrators, and with third-party company that develops new functionality for our CSDB.
• Creates and maintains applications that create efficiencies and expand capabilities for the department.
• Help develop an implementation strategy for new technologies.
• Review documentation of new technologies to exploit the functionality for efficiency gains.
• Diagnoses and fixes any database errors by working with companies Information Technology group and with a third-party company responsible for code maintenance of Common Source Database.
• Makes decisions on how to implement new data into database that allows for data reuse and complies with S1000D authoring standard and MIL-STD-3048.
• Diagnoses and fixes issues that arise from technical writers developing new content.
• Diagnoses and fixes any issues that the customer experiences when using the IETM.
• Create policy and processes to ensure a consistent quality product.

Additional Responsiblities

• Database administrator for Oracle SQL Database. This is a position that was forced upon me when the previous person had unexpectedly quit. I had to quickly learn how to performe all of the database maintence in accordance with the SDL Contenta admin guides. I also had to learn how to diagnose any database issues and be able to repair any issues. I also had to learn how to stand up new databases for the product.
• Systems Administrator for SDL Contenta software. As Functional Acceptance testing of new application servers. Diagnostics of publishing issues. Maintenance of publishing engine.

Product Integrity Lead - General Atomics Aeronautical Systems Inc.

FEBURARY 2021 - NOVEMBER 2022

• Developed team from conception to deployment.
• Responsible for the integrity of technical data in Interactive Electronic Technical Manual.
• Constructs environment for data reuse applicability based on S1000D version 4.1 and 4.0.
• Write scripts to check all files in technical manual to ensure that all data complies with S1000D and MIL-STD-3048.
• Verify that data being delivered complies with all federal export compliance which includes but not limited to International Traffic in Arms Regulations (ITAR)
• Maintains internal webpage to communicate best practices.
• Diagnose all issues involved with invalid XML.
• Diagnose all issues related database.
• Develops Product Integrity process.
• Performs Product Integrity checks on all deliverable products.

Special Projects

• Member of the lead group that transitioned the company from Contenta database to Windchill database.
• Member of lead group that transitioned the company from S1000D 4.0 to S1000D 4.1.
• Project manager and developer for capstone project which created XML validation software for General Atomics.
• Member of team that selected the new IETM viewer software.
• Lead member of test an implementation team for new IETM viewer.
• Lead data architect for transitioning 3 manuals from SGML to S1000D 4.1 XML.

Publishing Lead - General Atomics Aeronautical Systems Inc.

NOVEMBER 2018 - FEBRUARY 2021

• Chosen to stand up the newly created publishing team
• Responsible for the software publish of the interactive electronic technical manual.
• Create install packages for the Interactive Electronic Technical Manual.
• Create software deliverable packages.
• Develops scripts to parse the publication logs for errors so they could be fixed.
• Develops process for publication of software to ensure consistent quality.
• Diagnose all publishing errors.
• Maintains internal webpage that displayed technical manual for internal review.

Department Specialist - General Atomics Aeronautical Systems Inc.

JANUARY 2017 - NOVEMBER 2018

• Responsible for delivering software product to customer.

Systems Administrator - United States Navy Fleet Readiness Center Southwest

JUNE 2013 - JANUARY 2017

• Responsible for the maintenance of the aircraft maintenance database server.
• Create accounts for new employees.
• Responsible for receiving aircraft from commands and uploading into database.
• Responsible for the transfer of aircraft out of the database to new commands.
• Download flight data from aircraft and made the data presentable to leadership and maintainers for review.

Systems Administrator - United States Navy Strike Fighter Squadron 195

DECEMBER 2009 - JUNE 2013

• Responsible for the maintenance of the aircraft maintenance database server.
• Create accounts for new employees.
• Download flight data from aircraft and made the data presentable to leadership and maintainers for review.
• Responsible for maintaining electronic documentation of aircraft to demonstrate airworthiness.
• Lead for every major transition to and from deployments and detachments.
• During transitions made sure server was up and running and that all maintainer computers could access the database server. Diagnosed all connectivity errors.